Return And Refund Policy

Last Updated: March 3, 2025

At Umdah Bazar, customer satisfaction is our top priority. If you are not satisfied with your purchase, we offer a hassle-free return and refund policy. Please read the details below carefully.

1. Return Eligibility

We accept returns under the following conditions:
✔ The item is unused, unworn, and in its original packaging.
✔ The return request is made within 14 days of receiving the order.
✔ The product is defective, damaged, or incorrect.

🚫 Non-Returnable Items:

Used, damaged, or altered products
Personal care items (e.g., cosmetics, skincare)
Jewelry (for hygiene reasons)
Clearance or sale items

2. How to Request a Return

To initiate a return, follow these steps:

Contact Us: Email us at mudassirabbas3218@gmail.com or WhatsApp +923052141494 with your order details and reason for return.
Approval: If your request meets our return criteria, we will provide return instructions.
Return Shipping:
- Customers are responsible for return shipping costs.
- In case of wrong or defective items, we will cover the return shipping cost.
Inspection & Processing: Once we receive the product, we will inspect it and process the refund/replacement.

3. Refund Policy

Refunds will be processed based on the payment method used:

✔ Prepaid Orders: Refunds will be issued to the original payment method within 2-5 days.
✔ Cash on Delivery (COD) Orders: Refunds will be provided as store credit or bank transfer.

🚫 No refunds will be issued for:

Products damaged due to customer mishandling
Late return requests (beyond the return period)

4. Exchange Policy

If you received a wrong or defective product, we offer free replacement. The replacement process follows the same steps as returns.

5. Order Cancellation

Orders can be canceled within 24 hours of placing the order.
Once the order is shipped, cancellation is not possible.

6. Contact Us

For any return or refund inquiries, reach out to us:
📩 Email: mudassirabbas3218@gmail.com
📞 WhatsApp/Call: +923052141494